Description

You will provide technical support and incident management for React-based and modern microservice applications.

Responsibilities

• Troubleshoot React-based applications by identifying, analyzing, and resolving technical issues.
• Manage incidents and service requests by responding to customer inquiries in a timely manner.
• Monitor application performance and server health to address potential issues proactively.
• Document technical processes through knowledge base articles and troubleshooting guides.
• Report on support ticket trends and status to management.

Required Skills

• 6+ years of experience supporting React-based or modern microservice applications.
• Proficiency with monitoring tools such as Splunk or Dynatrace.
• Experience using incident tracking and ticketing systems like JIRA or ServiceNow.
• Basic understanding of Java or other programming language fundamentals.
• Basic understanding of database concepts and SQL.
• Basic understanding of Microsoft Azure Cloud technology.
• Strong problem-solving and troubleshooting capabilities.
• Excellent verbal and written communication skills for customer guidance.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

ANY GRADUATE