Description

You will provide technical expertise to resolve complex optical networking and DWDM equipment issues.

Responsibilities

• Troubleshoot and resolve optical networking and DWDM equipment issues.
• Perform root cause analysis to determine resolutions for previously unknown problems.
• Manage and resolve critical customer issues through effective communication and cross-functional teamwork.
• Mentor other workgroup members and contribute to technical presentations.
• Deliver known solutions and implement fixes for complex networking problems.

Required Skills

• 5+ years of experience with optical technologies including SONET, DWDM, OC, SDH, ML, or MSTP.
• 5+ years of experience in the networking industry with a deep understanding of products and protocols.
• Strong analytical and in-depth troubleshooting skills for Optical/DWDM environments.
• Hands-on experience with Unix systems.
• Proficiency with databases including Oracle, SQL, or Sybase.
• CCNA, CCNP, or higher networking certification.
• CCCOS certification in either SONET or SDH.
• Previous customer support experience.
• Strong verbal and written communication skills.

Preferred Skills

• BS in Computer Science, Electrical Engineering, or equivalent practical experience.

Key Skills

Education

Any Graduate