Description

You will provide technical support and customer service via inbound calls and chat interactions.

Responsibilities

• Answer inbound calls to provide technical solutioning and resolve consumer inquiries.
• Troubleshoot technical issues, manage product and service inquiries, and process payments.
• Perform general account maintenance and identify opportunities to up-sell products or services.
• Assess individual customer needs to determine and execute appropriate action steps.
• Manage multiple applications simultaneously to resolve customer issues efficiently.

Required Skills

• Strong technical troubleshooting and systematic problem-solving abilities.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to type at least 30 WPM with 80% accuracy.
• Excellent verbal and written communication skills for live voice and chat.
• Strong multitasking skills and ability to manage time effectively.
• Minimum of 3-4 CXC/GCSE subjects including English Language, a U.S. high school diploma, or a GED.
• Must possess a valid government-issued ID, TRN, and NIS card.
• Availability to work any assigned shift, including weekends and public holidays.
• Ability to work onsite in Portmore and pass a criminal background check and drug test.

Preferred Skills

• Previous experience in customer service roles.
• Experience working with CRM applications.

Key Skills

Education

Any Gradute