Description

You provide technical support and customer service via inbound calls and chat interactions.

This role is on-site.

Responsibilities

• Answer inbound calls to provide technical solutioning and resolve consumer inquiries.
• Troubleshoot technical issues and manage product and service inquiries.
• Process payments and perform general account maintenance.
• Identify opportunities to up-sell products or services based on customer needs.

Required Skills

• Strong technical troubleshooting and systematic problem-solving abilities.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Typing speed of at least 30 WPM with 80% accuracy.
• Excellent verbal and written communication skills for live voice and chat.
• Strong multitasking skills and ability to manage time effectively.
• Minimum of 3-4 CXC/GCSE subjects including English Language, or a U.S. high school diploma/GED.
• Ability to work onsite in Portmore and pass a criminal background check and drug test.

Key Skills

Education

Any Gradute