Description

Provide first-level technical support to employees across various business units in a 24/7/365 service desk environment.

This role is on-site.

Responsibilities

• Respond to inbound calls and emails regarding hardware, software, password resets, e-Messaging, and mobile devices.
• Document all issues accurately within ticket systems.
• Escalate wide-impact outages and technical issues to the appropriate support groups.
• Follow up with colleagues and support teams to ensure timely resolution.
• Identify trends and provide feedback for process improvements.

Required Skills

• Proven experience in a client-facing customer support role or call center.
• Practical troubleshooting experience with computing issues.
• Proficiency with Microsoft Office 365, including Word, Excel, and OneNote.
• Experience using ticketing systems for issue tracking.
• Above-average computing and navigational skills.
• Typing speed of at least 30 words per minute.
• Ability to work effectively both independently and within a team.

Preferred Skills

• Associate Degree or Technical Certification.

Key Skills

Education

Any Graduate