Description

You will provide technical assistance and troubleshooting for end users within a Microsoft-centric environment.

This role is on-site.

Responsibilities

• Identify, research, and resolve technical problems via telephone, email, in-person, or remote tools like Teams and Zoom.
• Manage Windows-based machines running Windows 10 and 11, including OS imaging.
• Document, track, and monitor technical issues within an in-house ticketing system.
• Perform basic Active Directory user management and support Cisco-based phone systems.
• Troubleshoot Microsoft Office applications including Word, Excel, and PowerPoint.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in supporting Windows 10 and 11 environments.
• Hands-on experience with Active Directory and Microsoft Office applications.
• Experience using ticketing systems to track and resolve user requests.
• Strong troubleshooting skills for hardware and software issues.
• Ability to handle confidential information with discretion.
• Capability to pass a fingerprint background check.
• Strong organizational and multi-tasking abilities.
• Bachelor's degree or any graduate degree.

Preferred Skills

• Knowledge of Microsoft Azure, Entra AD, and M365 support.
• Experience working in virtualized environments.

Key Skills

Education

Any Graduate