Description

Provide day-to-day technical support for business users, ensuring smooth operations through system imaging, hardware troubleshooting, and OS maintenance.

This role is on-site.

Responsibilities

• Perform system imaging (ghost imaging) of lab computers and endpoints, including OS deployment and configuration.
• Diagnose and troubleshoot hardware and software issues on PCs and workstations.
• Execute installation, configuration, and maintenance of operating systems and applications.
• Re-image systems as required for upgrades, maintenance, or issue resolution.
• Develop and maintain documentation for troubleshooting procedures and system configurations.

Required Skills

• 5+ years of experience in PC troubleshooting (hardware, OS, and application-level issues).
• Hands-on experience with system imaging tools.
• Proficiency in Microsoft Excel, including advanced functions and automation (e.g., macros, VBA, data analysis).
• Ability to automate repetitive tasks using Excel or scripting tools.
• Good understanding of Windows environments, networking basics, and system performance optimization.
• Strong problem-solving and analytical skills.

Preferred Skills

• Bachelor's degree in a related field.
• 3 years of tenure in previous technical support roles.

Key Skills

Education

Bachelor's degree