Description

You will own application performance management and IT operations support, ensuring system stability and driving infrastructure improvements.

This role is on-site.

Responsibilities

• Monitor application health using Dynatrace and similar APM tools.
• Analyze alerts to perform detailed root cause analysis for application and infrastructure issues.
• Provide clients with insights on infrastructure changes and enhancements based on alert data.
• Identify known outages and pain points to drive proactive improvements.
• Monitor and optimize deployment processes to enhance reliability.

Required Skills

• 3+ years of professional experience in IT operations or application support.
• Hands-on experience with Dynatrace or comparable APM tools.
• Strong understanding of application tiers and IT infrastructure.
• Proven troubleshooting skills for complex application issues.
• Ability to analyze data and derive actionable insights.
• Effective communication skills for client interaction and etiquette.
• Any Graduate degree.

Key Skills

Education

Any Graduate