Description

Key Responsibilities

Provide day-to-day technical support to business users, ensuring smooth and uninterrupted operations.

Perform system imaging (ghost imaging) of lab computers and endpoints, including OS deployment and configuration.

 Diagnose and troubleshoot hardware and software issues on PCs and workstations.

 Execute installation, configuration, and maintenance of operating systems and applications.

 Re-image systems as required for upgrades, maintenance, or issue resolution.

 Develop and maintain documentation for troubleshooting procedures and system configurations.

 Strong expertise in PC troubleshooting (hardware, OS, and application-level issues).

  Hands-on experience with system imaging tools.

  Proficiency in Microsoft Excel, including advanced functions and automation (e.g., macros, VBA, data analysis).

  Ability to automate repetitive tasks using Excel or scripting tools.

  Good understanding of Windows environments, networking basics, and system performance optimization

Key Skills

Education

Bachelor's degree