Description

You will provide first-level technical support to US-based clients via phone, email, and chat.

Responsibilities

• Resolve software and hardware issues through remote troubleshooting.
• Manage client inquiries via phone calls, emails, and chat messages.
• Document all customer interactions and technical issues within the ticketing system.
• Escalate complex technical problems to the appropriate specialized teams.
• Maintain up-to-date knowledge of technical developments to improve support quality.

Required Skills

• 2+ years of relevant technical support experience.
• Proven experience in Voice, Chat, and Email support for US-based clients.
• Proficiency with ServiceNow ticketing tools.
• Strong knowledge of the ITIL Framework.
• Competency in Microsoft Office Suite.
• Excellent written and verbal English communication skills with high grammar proficiency.
• Experience using common technical troubleshooting tools and techniques.
• Ability to work independently and collaborate within a team environment.
• Any Graduate degree.

Key Skills

Education

Any Graduate