Description

You will lead technical response for major incidents across applications, infrastructure, and integrations.

Responsibilities

• Technically lead and drive cross-functional teams to troubleshoot major incidents and restore services quickly.
• Manage and guide technical support and engineering teams during incidents to determine troubleshooting paths.
• Investigate underlying causes of incidents to prevent recurrence through root cause analysis.
• Lead post-mortem meetings to capture lessons learned and transition issues to problem management.
• Drive automation, self-healing capabilities, and knowledge fabric creation using AI/Gen-AI.
• Own recurring issues to ensure permanent resolution.

Required Skills

• 10+ years of experience in the healthcare payer domain.
• Strong understanding of Applications IT infrastructure, databases, and related technologies.
• Experience with ITSM protocols; ITIL framework knowledge is beneficial.
• Proficiency in Technical Lead responsibilities.
• Ability to drive Automation and implement Self-healing patterns.
• Experience utilizing AI/Gen-AI for knowledge fabric creation.
• Strong analytical skills for diagnosing complex issues.
• Ability to manage multiple concurrent incidents and tasks under pressure.

Key Skills

Education

Any Graduate