Description

You will lead technical response for major incidents across applications, infrastructure, and integrations.

This role is remote.

Responsibilities

• Technically lead cross-functional teams to troubleshoot major incidents and restore services quickly.
• Manage and guide technical support and engineering teams during incidents to determine troubleshooting paths.
• Investigate underlying causes of incidents to prevent recurrence through root cause analysis.
• Lead post-mortem meetings to capture lessons learned and transition issues to problem management.
• Drive automation, self-healing capabilities, and knowledge fabric creation using AI/Gen-AI.

Required Skills

• 10+ years of experience in the healthcare payer domain.
• Strong understanding of applications IT infrastructure, databases, and related technologies.
• Proficiency in technical lead responsibilities and incident management.
• Experience driving automation and implementing self-healing patterns.
• Experience utilizing AI/Gen-AI for knowledge fabric creation.
• Strong analytical skills for diagnosing complex issues under pressure.
• Experience with ITSM protocols; ITIL framework knowledge is beneficial.

Preferred Skills

• Ability to manage multiple concurrent incidents and tasks.

Key Skills

Education

Any Graduate