Description

KEY RESPONSIBILITIES
o Configure, administer, and optimize payroll technology platforms, including Infor WFM and UKG Payroll, to support accurate and reliable payroll processing.
o Translate payroll and business requirements into system configurations, technical requirements, and scalable solution options.
o Lead troubleshooting, root cause analysis, and permanent resolution of complex payroll system and production issues.
o Own payroll-side integration requirements and data validation, partnering with technical teams and vendors on interfaces, file transfers, mappings, and system dependencies.
o Validate critical inbound and outbound data flows across employee, compensation, organizational, payroll, and financial posting data.
o Lead payroll technology testing, releases, deployment, and production readiness, including UAT, cutover, go-live, and stabilization.
o Drive cross-functional resolution of critical issues and defects across Payroll Operations, HRIS, Finance, IT, and technology vendors.
o Maintain technical documentation, configuration records, SOPs, and change controls to support a stable and well-governed environment.
o Serve as the primary technical contact for payroll technology vendors and drive support cases and escalations through resolution.
o Identify and deliver opportunities to simplify processes, strengthen controls, automate activities, and improve payroll technology performance.

MINIMUM QUALIFICATIONS
o Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Administration, Human Resources, Finance, Accounting, or a related field, or equivalent education and relevant experience.
o 7+ years of progressive experience in payroll systems, HRIS, payroll technology, or related enterprise systems.
o Hands-on experience configuring, administering, or supporting enterprise payroll or workforce management platforms.
o Strong understanding of end-to-end payroll processing, payroll data flows, integrations, and U.S. and/or Canadian payroll requirements.
o Demonstrated ability to translate business requirements into system configurations, technical requirements, and solution designs.
o Experience supporting payroll production environments, troubleshooting complex issues, and performing root cause analysis.
o Experience with system integrations, data validation, testing, releases, and change management.
o Strong ability to lead through influence and work effectively across Payroll Operations, HRIS, Finance, IT, and external vendors.

PREFERRED QUALIFICATIONS
o Hands-on experience with Infor WFM and/or UKG Payroll; experience with both platforms is highly desirable.
o Experience supporting U.S. and Canadian payroll or another complex, multi-entity payroll environment.
o Experience with Workday Core HCM, Workday Compensation, SAP Finance, or comparable HR and financial integrations.
o Experience supporting payroll technology implementations, migrations, cutovers, go-lives, and stabilization.
o Experience applying AI-enabled tools, scripting, copilots, or workflow automation to improve payroll technology operations, reporting, documentation, or issue resolution

Key Skills

Education

Bachelor's degree