Description

You will lead Azure Cloud operations and ServiceNow ITSM application support, owning incident resolution, problem management, and root cause analysis for infrastructure and systems.

This role is on-site.

Responsibilities

• Manage Azure Cloud infrastructure, including performance monitoring, patching, and upgrades.
• Oversee ServiceNow ITSM application support, ensuring stable production environments.
• Lead incident and problem management, conducting root cause analysis to prevent recurrence.
• Coordinate with stakeholders and offshore teams to resolve complex technical issues.
• Perform system administration and troubleshooting across cloud and application layers.

Required Skills

• 5+ years of experience in technical lead or senior support roles.
• Strong expertise in Azure Cloud operations and administration.
• Proficient in ServiceNow ITSM application support and configuration.
• Proven track record in incident, problem, and root cause analysis (RCA).
• Experience with infrastructure system administration, performance monitoring, and patching.
• Ability to troubleshoot complex issues across applications, cloud, and infrastructure.

Key Skills

Education

Any Gradute