Description

You will provide hands-on deskside and onsite technical support for users and infrastructure.

Responsibilities

• Install and troubleshoot Microsoft operating systems including Windows 7, 10, and 11.
• Perform hardware repairs on PCs and laptops.
• Manage user accounts and mailboxes via Active Directory and Exchange.
• Support network and data center operations as required.
• Resolve technical issues using ITSM tools like ServiceNow.

Required Skills

• 1.5+ years of hands-on deskside or onsite support experience.
• Proficiency with Microsoft OS installation and troubleshooting.
• Experience managing Active Directory and Exchange.
• Strong knowledge of MS Office applications.
• Hardware repair skills for laptops and PCs.
• Experience using ITSM tools such as ServiceNow.
• Foundational knowledge of network and data center support.

Preferred Skills

• HP Repair Certification.

Key Skills

Education

Any Graduate