Description

Key Responsibilities:

• Own end-to-end program execution for Conversational AI and Generative AI initiatives, driving programs from ideation and solution definition through development, testing, launch, monitoring, and continuous improvement.
• Translate product roadmaps and business priorities into executable program plans, defining milestones, deliverables, dependencies, risks, and critical paths.
• Partner with Product Owners, Engineering, Architecture, Data/AI, CRM, and business stakeholders to align scope, requirements, technical solutions, priorities, and delivery timelines.
• Drive product and technical milestones, ensuring teams remain aligned on commitments, dependencies, decisions, and delivery outcomes.
• Coordinate execution of Generative AI and Large Language Model (LLM) capabilities, including pilots and production solutions supporting conversational and guest/customer experiences.
• Facilitate requirements and technical discussions, including user stories, acceptance criteria, solution dependencies, integration requirements, and release readiness.
• Identify and proactively manage cross-team dependencies, technical risks, delivery blockers, scope changes, and execution gaps, driving them to timely resolution.
• Establish program governance and provide clear visibility into milestone status, risks, issues, dependencies, decisions, and next steps for leadership and stakeholders.
• Work closely with engineering and product teams across the development, testing, user acceptance, deployment, and post-launch monitoring lifecycle.
• Use data, conversational analysis, product performance insights, and technical understanding to support prioritization and continuous improvement of Conversational AI capabilities.
• Coordinate multiple parallel workstreams and ensure appropriate sequencing of development activities based on technical and business dependencies.
• Support development and execution of strategic technology roadmaps within the Conversational AI, Generative AI, customer insights, and CRM ecosystem.
• Drive resolution of complex program-level risks, issues, and changes that may impact multiple products, systems, or stakeholder groups.
• Facilitate effective communication between technical and non-technical teams, translating complex technical topics into clear business impact, decisions, and actions.
• Promote strong execution discipline, accountability, and predictable delivery across Conversational AI programs.

Qualifications Required:

• Strong experience in Technical Program Management, Technology Delivery, or large-scale technical project/program execution.
• Demonstrated experience driving complex, cross-functional technology programs and product milestones involving Product, Engineering, Architecture, Business, and other technology teams

Key Skills

Education

Bachelor's degree