Description

You own the execution and delivery of ServiceNow platform solutions, bridging the gap between strategy and engineering.

Responsibilities

• Perform L1 and L2 solutioning on the ServiceNow platform, validating feasibility with architects.
• Break down PRDs into detailed, test-ready user stories and maintain strict backlog hygiene.
• Drive UAT testing, validate outcomes, and close development tasks to ensure on-time execution.
• Triage post-go-live incidents during hypercare, tracking resolution and reporting on performance.
• Provide structured reporting on progress, risks, and blockers to ensure visibility across product levels.

Required Skills

• Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
• Experience translating business requirements into detailed user stories.
• Strong backlog management, story hygiene, and execution-tracking skills.
• Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
• 5+ years of TPM or equivalent experience in SaaS or enterprise platforms.
• Strong communication and reporting skills, with ability to simplify complex topics.
• Exposure to hypercare, incident triage, and post-go-live support.

Preferred Skills

• Experience with Customer Success, CSP, or related ServiceNow modules.

Key Skills

Education

Any Graduate