Description

Key Responsibilities

• Own the end-to-end product lifecycle for one or more enterprise platforms (ITSM/ServiceNow, integration/API platform, identity, collaboration, data, or ERP-adjacent systems) — vision, roadmap, backlog, and release planning.
• Partner with business owners, enterprise architecture, security, and infrastructure to gather requirements and convert them into epics, user stories, and acceptance criteria with clear, testable outcomes.
• Prioritize a single, transparent backlog across competing stakeholder demands; publish and defend roadmap trade-offs.
• Lead Agile ceremonies with the delivery team (backlog grooming, sprint planning, reviews, retrospectives) and remove blockers between product, engineering, and vendor teams.
• Build the enablement layer: self-service documentation, reference implementations, onboarding paths, office hours, and training so internal teams can consume platform services without ticket-driven hand-holding.
• Define and report platform KPIs — adoption rate, time-to-onboard, request/incident volume, self-service deflection, platform reliability — and use them to drive roadmap decisions.
• Manage integration and dependency planning across enterprise systems; coordinate release readiness, change management, and communications for platform launches and upgrades.
• Work with vendors and system integrators on feature roadmaps, licensing/capacity planning, and escalations.
• Ensure platform capabilities meet security, accessibility (Section 508), data governance, and compliance requirements applicable to a federally supported environment.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
• 7+ years in technology, with 4+ years as a Technical Product Manager / Product Owner for enterprise or platform products.
• Demonstrated ownership of an internal/shared platform used by multiple business units — not solely customer-facing product work.
• Strong technical fluency: APIs and integration patterns, SaaS/cloud platforms, SSO/identity concepts, data flows, and environment/release management. Able to hold a design conversation with engineers and architects.
• Proven experience writing clear technical requirements, user stories, and acceptance criteria; hands-on with Jira, Azure DevOps, or equivalent, plus Confluence/SharePoint for documentation.
• Experience running Agile/Scrum delivery in a large, matrixed enterprise with competing stakeholders.
• Track record of driving adoption and change enablement — training, documentation, communications, and measurable uptake.
• Excellent written and verbal communication; comfortable presenting roadmaps and trade-offs to senior business and IT leadership.
• Must be local to the Washington, DC area and able to work onsite per the client's schedule.

Preferred Qualifications

• Experience with one or more of: ServiceNow, Salesforce, SAP, Workday, Microsoft 365/Power Platform, MuleSoft/Boomi/API gateways, Okta/Entra ID, or cloud platforms (AWS/Azure).
• Background in transportation, rail, utilities, government, or another regulated/public-sector environment.
• Familiarity with ITIL service management, enterprise architecture practices, or platform/product operating models (e.g., Team Topologies, internal developer platforms).
• Experience with developer enablement or self-service portals and reusable service catalogs.
• Certifications: CSPO/PSPO, SAFe POPM, PMP, or platform-specific credentials.
• Exposure to data governance, FedRAMP, NIST, or Section 508 accessibility requirements

Key Skills

Education

Bachelor's degree