Description

You will own the product roadmap and backlog for contact center platforms, driving delivery aligned with business objectives.

This role is on-site.

Responsibilities

• Drive the product roadmap, backlog, and prioritization based on business goals.
• Translate business requirements into user stories and technical specifications for engineering teams.
• Collaborate with engineering, data, and AI/ML teams to ensure successful solution delivery.
• Leverage data insights and analytics to guide product decisions and support automation initiatives.
• Facilitate Agile ceremonies including sprint planning, grooming, and retrospectives.

Required Skills

• 10+ years of experience in technical product ownership or related roles.
• Strong understanding of Python.
• Experience with Azure ecosystem.
• Proficiency in Power BI for data visualization.
• Knowledge of PostgreSQL or similar relational databases.
• Familiarity with Kubernetes concepts and containerized environments.
• Hands-on experience with Contact Center/Telephony platforms (IVR, ACD, call routing).
• Proficiency in JIRA and Confluence for backlog management and documentation.
• Strong experience working in Agile/Scrum environments.

Preferred Skills

• Understanding of AI/ML applications in customer service, such as chatbots and voice analytics.

Key Skills

Education

Bachelor's degree