Description

Key Responsibilities:

Product & Backlog Management

Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.

Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.

Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.

Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.

Support planning, intake, and capacity management activities for platform initiatives.

Stakeholder Engagement

Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.

Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.

Collaborate with brand product teams, the brand SRE team, platform engineering, and enterprise cloud and security teams.

Platform Adoption & Automation

Support adoption of platform capabilities through customer-focused prioritization and clear communication.

Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.

Required Qualifications:

1–2+ years of experience in product management or technical product ownership.

~3 years of experience working on technical products for technical users (engineers, developers, IT teams).

Experience owning and managing a product backlog in an Agile environment.

Experience with user research, requirements gathering, and translating needs into product deliverables.

Familiarity with product metrics and measuring adoption or outcomes.

Ability to collaborate effectively with engineering and cross-functional stakeholders.

Preferred Qualifications:

Experience with developer tools, internal platforms, or infrastructure-related products.

Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.

Exposure to automation, self-service platforms, or workflow tooling.

Technical background or prior hands-on experience working closely with engineers.

Experience contributing to developer experience or productivity initiatives.

Product management certifications or formal product training.

Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.

Familiarity with restaurant technology or POS (Point of Sale) systems

Key Skills

Education

Bachelor's degree