Description

You will lead the development and optimization of customer communication platforms focusing on Twilio and IVR integration.

Responsibilities

• Define and own the product roadmap for Twilio-based communication solutions.
• Translate business requirements into technical specifications and user stories.
• Design, implement, and optimize IVR flows using Twilio Studio or custom APIs.
• Monitor and improve call quality and customer experience using Twilio Insights.
• Manage the product backlog by prioritizing items based on business value and technical feasibility.
• Act as the primary liaison between engineering teams, business units, and external vendors.

Required Skills

• 15+ years of experience in a Technical Product Owner or similar role within SaaS or telecom.
• Hands-on experience with Twilio APIs, Twilio Studio, and Twilio Insights.
• Deep understanding of IVR systems, call routing, and customer engagement workflows.
• Proven ability to integrate Twilio services including Voice, Messaging, and SIP.
• Strong stakeholder management skills with the ability to manage complex requirements.
• Experience working in Agile environments.
• Any Graduate degree.

Preferred Skills

• Experience with Agile/Scrum methodologies and tools such as Jira and Confluence.
• Familiarity with telecom protocols like SIP and WebRTC.
• Knowledge of cloud platforms including AWS and Azure.
• Technical background in software development or systems integration.

Key Skills

Education

Any Graduate