Description

Key Responsibilities

Lead enterprise-wide implementation of a Digital Experience Analytics platform across multiple application teams.

Serve as the technical advisor for web and mobile analytics integrations, providing architectural guidance and implementation support.

Design and document end-to-end solution architecture, including data flows, session replay, collection scripts, CDN routing, and privacy controls.

Define implementation standards for web instrumentation, SDK deployment, tag management, SPA integrations, and mobile applications.

Develop technical documentation, implementation guides, architecture diagrams, and governance artifacts.

Drive application onboarding, implementation validation, production readiness, and release coordination.

Partner with engineering teams to troubleshoot integration issues and recommend best practices for implementation.

Lead platform migration activities, including gap analysis, parallel implementation strategies, and production cutover planning.

Collaborate with security, privacy, and governance teams to ensure compliance with enterprise policies and regulatory requirements.

Serve as the primary technical liaison with external vendors to resolve platform issues, evaluate technical recommendations, and ensure service quality.

Communicate technical decisions, project status, and implementation progress to technical and business stakeholders.

Required Qualifications

5+ years of experience as a Technical Program Manager with hands-on solutions architecture responsibilities.

Strong understanding of web technologies, including JavaScript, browser APIs, DOM manipulation, and tag management systems.

Experience implementing Digital Experience Analytics, session replay, or similar customer experience platforms.

Proven experience designing enterprise-scale technical solutions and implementation strategies.

Knowledge of CDN architecture and web application delivery concepts.

Experience leading enterprise platform migrations, including planning, risk assessment, and implementation.

Ability to guide engineering teams on integration patterns and troubleshoot technical implementation challenges.

Experience managing technical vendor relationships and collaborating across cross-functional teams.

Excellent communication and stakeholder management skills.

Experience working with Agile methodologies, Jira, and Confluence.

Preferred Qualifications

Experience with Digital Experience Analytics or session replay platforms such as Medallia DXA or similar technologies.

Knowledge of Adobe Launch, Adobe Analytics, or other enterprise tag management solutions.

Experience with mobile SDK implementations for iOS, Android, Flutter, or React Native applications.

Understanding of privacy-by-design principles, PII masking, data governance, and secure data collection practices.

Experience supporting Single Page Application (SPA) instrumentation.

Familiarity with governance processes, including architecture reviews, privacy assessments, and third-party risk management.

Experience working within financial services or other highly regulated industries.

PMP, PgMP, SAFe, or equivalent project or program management certification

Key Skills

Education

Bachelor's degree