Description

Lead enterprise-wide implementation of a Digital Experience Analytics platform, serving as the technical advisor for web and mobile integrations.

This role is hybrid.

Responsibilities

• Design and document end-to-end solution architecture, including data flows, session replay, collection scripts, CDN routing, and privacy controls.
• Define implementation standards for web instrumentation, SDK deployment, tag management, SPA integrations, and mobile applications.
• Drive application onboarding, implementation validation, production readiness, and release coordination.
• Lead platform migration activities, including gap analysis, parallel implementation strategies, and production cutover planning.
• Partner with engineering teams to troubleshoot integration issues and resolve platform issues with external vendors.

Required Skills

• 5+ years of experience as a Technical Program Manager with hands-on solutions architecture responsibilities.
• Strong understanding of web technologies, including JavaScript, browser APIs, DOM manipulation, and tag management systems.
• Experience implementing Digital Experience Analytics, session replay, or similar customer experience platforms.
• Proven experience designing enterprise-scale technical solutions and implementation strategies.
• Knowledge of CDN architecture and web application delivery concepts.
• Experience leading enterprise platform migrations, including planning, risk assessment, and implementation.
• Experience managing technical vendor relationships and collaborating across cross-functional teams.
• Experience working with Agile methodologies, Jira, and Confluence.

Preferred Skills

• Experience with Digital Experience Analytics or session replay platforms such as Medallia DXA or similar technologies.
• Knowledge of Adobe Launch, Adobe Analytics, or other enterprise tag management solutions.
• Experience with mobile SDK implementations for iOS, Android, Flutter, or React Native applications.

Key Skills

Education

Bachelor's degree