Description

Own end-to-end execution of customer forums, event operations, and cross-functional program workflows to align product, engineering, and account teams.

This role is on-site.

Responsibilities

• Manage logistics for virtual customer forums and annual in-person executive events, including invitations, registrations, and real-time host support.
• Build scalable feedback loops between Product, Engineering, and Account teams to track and prioritize top-account feature requests.
• Identify risks, clear operational blockers, and track dependencies to keep cross-functional teams aligned on critical milestones across time zones.
• Design, document, and roll out repeatable processes to improve collaboration between internal R&D and customer-facing teams.

Required Skills

• 5+ years of technical program management, project management, or operational experience within software or technology organizations.
• Proficiency in Jira or equivalent workflow tools for tracking dependencies and execution.
• Working knowledge of programming or data languages, specifically SQL and/or Python.
• Hands-on experience using AI tools and AI-assisted development to automate internal processes and boost operational efficiency.
• Strong stakeholder management skills with a proactive approach to anticipating issues and removing blockers.
• Bachelor’s degree in a technical field or equivalent practical experience.

Preferred Skills

• Master’s or advanced degree in a technical or business discipline.
• Strong understanding of the B2B SaaS software development lifecycle and cloud-native infrastructure.

Key Skills

Education

Master's degree