Description

Own strategic operations and governance for IT infrastructure deployed at Customer Contract Manufacturer factory sites.

This role is on-site.

Responsibilities

• Define and implement scalable governance frameworks for global CM site deployments.
• Establish operational processes for intake, change governance, incident reporting, and escalation.
• Build centralized health views using Tableau dashboards and telemetry data to surface risks.
• Partner with engineering to enable automated, standards-based network deployments.
• Drive audit-ready governance by defining controls and publishing recurring operational reviews.

Required Skills

• 10+ years of experience in IT and Operations.
• Strong networking fundamentals: LAN/WAN, Wi-Fi, routing/switching.
• Familiarity with VPN/SD-WAN and DNS/DHCP protocols.
• Experience with network monitoring and observability tooling (Splunk/ELK, Grafana, ThousandEyes).
• Strong familiarity with Tableau and data modeling concepts.
• Ability to translate raw signals into actionable insights and heatmaps.
• BS/MS in Information Systems, Computer Science, Engineering, or equivalent experience.

Preferred Skills

• ServiceNow (or similar ITSM) experience.
• Experience handling large, visible manufacturing operations functions.

Key Skills

Education

Any Graduate