Description

Key Responsibilities

• Lead the planning, coordination, and execution of Marketing Technology programs across multiple teams and workstreams.
• Facilitate cross-functional collaboration among Customer Data, AI/ML, Customer Care, Campaigns & Communications, and Data Engineering teams.
• Identify, track, and manage program risks, issues, dependencies, milestones, and deliverables.
• Provide leadership with visibility into program health, delivery timelines, risks, and key decisions.
• Coordinate sprint-level and program-level planning activities.
• Support roadmap development, prioritization, and ongoing program governance.
• Facilitate status meetings, sprint readouts, program reviews, and stakeholder communications.
• Maintain project artifacts, documentation, and reporting within Jira and Confluence.
• Develop executive-ready presentations, dashboards, and status updates.
• Drive alignment across technical and business teams to support successful delivery of strategic initiatives.

Required Qualifications

• 5+ years of Program Management or Project Management experience within technology organizations.
• Proven experience managing complex, cross-functional programs involving multiple teams and stakeholder groups.
• Strong knowledge of Agile delivery methodologies.
• Experience working in Agile and/or SAFe environments.
• Proficiency with Jira and Confluence.
• Strong executive communication and PowerPoint presentation skills.
• Demonstrated experience managing risks, issues, dependencies, milestones, and program governance.
• Experience partnering with technical teams, including engineering, data, architecture, or analytics organizations.
• Experience supporting Marketing Technology (MarTech) initiatives.

Preferred Qualifications

• Experience with Adobe Experience Platform, Adobe Analytics, Google Analytics, Salesforce Marketing Cloud, Databricks, or Snowflake.
• Understanding of APIs and system integrations.
• Exposure to AI/ML programs or emerging AI initiatives.
• Experience supporting personalization, customer engagement, customer data, or digital marketing platforms.
• Familiarity with SEO initiatives and digital acquisition programs.
• Retail or eCommerce industry experience

Key Skills

Education

Bachelor's degree