Description

Own end-to-end delivery of cross-functional programs involving Dynamics 365 CRM and integrated enterprise systems.

Responsibilities

• Drive program planning, execution, tracking, and reporting across Agile/Scrum teams.
• Establish governance, milestones, dependencies, and delivery timelines.
• Identify, assess, and mitigate program risks and issues.
• Translate business requirements into features, epics, and user stories with clear acceptance criteria.
• Act as the primary interface between business stakeholders, product teams, and engineering.

Required Skills

• 6-8 years of experience in Program Management or Technical Program Management.
• Functional experience with Microsoft Dynamics 365 CRM.
• Hands-on experience working in Agile/Scrum delivery models.
• Proven ability to capture and document requirements as features, epics, and user stories.
• Experience managing business stakeholders, cross-functional teams, and complex dependencies.
• Strong risk management, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills, capable of influencing without authority.

Preferred Skills

• Familiarity with Azure DevOps (ADO) for backlog, sprint, and delivery tracking.
• Exposure to Power Platform (Power Automate, Power Apps) integrations.

Key Skills

Education

Bachelor's degree