Description

You will lead end-to-end delivery of complex ServiceNow platform initiatives and manage large-scale programs across various modules.

Responsibilities

• Lead ServiceNow programs involving the implementation, customization, and integration of applications.
• Coordinate cross-functional delivery teams including architects, developers, and testers.
• Manage program governance, including scope, schedule, resource allocation, and risk mitigation.
• Partner with product owners and architects to define scope, timelines, and success metrics.
• Oversee ServiceNow release upgrades, regression testing, and change management activities.
• Monitor program financials, budget tracking, and vendor performance to ensure successful delivery.

Required Skills

• 10+ years of overall IT experience, with 5+ years in Program or Project Management roles.
• 3+ years of experience managing ServiceNow implementations, upgrades, or enhancements.
• Deep understanding of ServiceNow modules including ITSM, ITOM, CSM, or HRSD.
• Working knowledge of ServiceNow data structures and platform capabilities.
• Proficiency in Agile (Scrum/SAFe) and Waterfall methodologies.
• Strong grasp of SDLC and ITIL frameworks.
• Experience managing globally distributed teams and matrixed environments.
• Proven ability to manage stakeholder engagement and third-party vendor relationships.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Implementation Specialist.
• PMP, PRINCE2, or SAFe Agile certifications.
• ITIL v3/v4 Foundation or Intermediate certification.

Key Skills

Education

Any Graduate