Description

Own the end-to-end customer journey across multiple solutions, ensuring cohesive experiences rather than isolated product interactions.

Responsibilities

• Lead customer journey mapping across solutions, personas, and regions to identify complexity, dependencies, and simplification opportunities.
• Drive alignment across Product Management, Hardware Engineering, Software R&D, System Management, and Customer Support to execute a unified experience vision.
• Optimize customer touchpoints including OS preloaded solutions, authentication flows, system notifications, and go-to-market channels to reduce friction.
• Consolidate OOBE, 2nd OOBE, and onboarding experiences across hardware and software, balancing usability, security, and compliance.
• Partner with product leaders to build a multi-year experience roadmap that sequences persona-led features and initiatives.

Required Skills

• 3+ years of experience in program leadership or product management.
• Proven ability to lead by influence across cross-functional engineering and product teams.
• Experience defining out-of-box-experience (OOBE) and onboarding flows for consumer or enterprise software.
• Strong understanding of hardware-software integration and ecosystem thinking.
• Ability to identify experience friction, failure points, and unhappy paths across complex customer journeys.
• Skills in customer journey mapping, roadmap planning, and cross-functional stakeholder management.

Preferred Skills

• Experience managing coexistence challenges across multiple products and platforms.
• Background in bundling value-add services and partner integrations seamlessly.

Key Skills

Education

Not specified