Description

You will lead end-to-end delivery of complex ServiceNow platform initiatives, programs, and strategy.

This role is on-site.

Responsibilities

• Lead large-scale ServiceNow programs across ITSM, ITOM, HRSD, SecOps, APM, or custom applications.
• Coordinate cross-functional delivery teams including architects, developers, business analysts, and testers.
• Manage program health by tracking milestones, risks, dependencies, and resource allocations.
• Drive platform governance, roadmap planning, and stakeholder alignment with leadership.
• Oversee ServiceNow release upgrades, regression testing, and change management processes.

Required Skills

• 10+ years of IT experience with 5+ years in Program or Project Management.
• 3+ years of experience managing ServiceNow implementations, upgrades, or enhancements.
• Technical depth in ServiceNow modules including ITSM, ITOM, CSM, or HRSD.
• Working knowledge of ServiceNow data structures, integrations, and platform capabilities.
• Experience managing large-scale programs using Agile (Scrum/SAFe) or Waterfall methodologies.
• Proven ability to manage vendor performance and contractual compliance.
• Experience working within globally distributed teams and matrixed environments.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Implementation Specialist.
• PMP, PRINCE2, or SAFe Agile certifications.
• ITIL v3/v4 Foundation or Intermediate certification.

Key Skills

Education

Bachelor's degree