Description

Manage large, complex programs and cloud-based application support activities within defined budgets and schedules.

This role is remote.

Responsibilities

• Deliver programs with a TCV of $3-5 million while adhering to established processes and quality standards.
• Implement governance models involving internal and customer stakeholders to track operational and logistic decisions.
• Collaborate with onshore and offshore teams to ensure application support meets defined SLAs.
• Monitor and report on key metrics including SLA, MTTR, MTTA, and MTBF.
• Own and manage major incidents across production and lower environments, identifying areas for automation and transformation.

Required Skills

• 10-15 years of total professional experience.
• Strong technical background in Java-based applications.
• Proficiency with Microservices and REST APIs.
• Experience managing large cloud-based applications.
• Expertise in analyzing, troubleshooting, and rectifying application and infrastructure issues.
• Hands-on experience with telemetry and monitoring tools such as Splunk, AppDynamics, Grafana, and CloudWatch.
• Proven experience in client-facing roles with strong communication skills.

Preferred Skills

• Experience with Siebel CRM and customer-based application platforms.
• Understanding of GraphDB and GraphQL technologies.

Key Skills

Education

Any Graduate