Minimum of ten (10) years of work experience in a related role with experience in enterprise collaboration and communication platforms.
Proven experience managing enterprise-level environments for SharePoint, Power platform, Teams, Active Directory (AD), Exchange, Office 365, Teams and Zoom.
Strong understanding of identity and access management, email infrastructure, and collaboration tools.
Must have excellent troubleshooting skills and the ability to understand and resolve technical problems independently.
Ability to present ideas in user-friendly language. Ability to manage a variety of tasks that are routine in nature, while keeping work flowing in an orderly manner.
Must have the ability to pass a background check and drug screen. Ability to express thoughts logically, in English, in both written and verbal form.
KEY Job Responsibilities:
Manage the day-to-day operations, configuration, and maintenance of SharePoint, power apps, Power platform, Active Directory, Exchange, Office 365, MS Teams,Zoom platforms.
Lead system upgrades, patching, and migrations to ensure up-to-date and secure environments.
Monitor system performance, troubleshoot issues, and implement solutions to optimize system reliability and user experience.
Collaborate with IT security and compliance teams to enforce policies, manage permissions, and support audits.
Develop and maintain documentation, SOPs, and knowledge base articles for supported platforms.
Provide technical leadership and mentorship to junior system / application administrators or support staff.
Partner with internal stakeholders to understand business needs and deliver scalable collaboration solutions.
Manage vendor relationships and licensing for associated platforms