Description

Overview

• We are seeking an experienced Technical Project Manager to lead the end‐to‐end delivery of a fixed‐bid, milestone‐driven project under a Master Services Agreement (MSA).
• This role requires strong ownership of scope, schedule, risks, and client communication, combined with the ability to work closely with architects, tech leads, engineering teams, and client stakeholders to ensure successful delivery.
• The ideal candidate has deep experience managing complex technology projects, preferably involving AI/ML, Salesforce, cloud-native systems, or workflow automation, and understands the rigor required to deliver within fixed‐bid constraints

Key Responsibilities
Project Delivery & Execution

• Own end‐to‐end delivery of the fixed‐bid project, ensuring all milestones, deliverables, and acceptance criteria are met as per the SOW/MSA.
• Drive project planning, sprint execution, backlog management, and release coordination across engineering, QA, architecture, and client teams.
• Maintain strict control over scope, change requests, dependencies, and delivery risks to protect project margins and timelines.
• Ensure all deliverables meet quality, compliance, and documentation standards defined in the SOW.

Client & Stakeholder Management

• Act as the primary point of contact for the client for delivery, status, risks, and escalations.
• Conduct weekly status meetings, milestone reviews, and executive updates.
• Manage stakeholder expectations and ensure alignment between business, technical, and delivery teams.
• Drive UAT planning, coordination, and sign‐off with client teams.

Technical Leadership & Coordination

• Work closely with the Solution Architect, Tech Lead, and Engineering Leads to translate requirements into actionable plans.
• Understand technical architecture, integration patterns, and dependencies to proactively identify risks and blockers.
• Coordinate cross-functional teams across AI/ML, backend, SFMC, DSL, QA, DevOps, and cloud.
• Ensure engineering teams have clarity on requirements, priorities, and acceptance criteria.

Risk, Compliance & Governance

• Maintain a risk register, mitigation plans, and delivery governance artifacts.
• Ensure compliance with the MSA, SOW, SLAs, and change control processes.
• Drive internal governance reviews, including RAID logs, burn-down tracking, and milestone health checks.
• Manage dependencies, third-party integrations, and cross-team alignment.

Process & Delivery Excellence

• Implement delivery best practices: Agile/Scrum, hybrid models, documentation standards, and DevOps alignment.
• Ensure teams follow SDLC, QA, security, and release management processes.
• Drive continuous improvement and operational efficiency across the delivery lifecycle.

Required Skills & Experience

• 10+ years of IT project management experience, with 5+ years managing fixed‐bid or outcome‐based projects.
• Proven experience delivering complex technical projects involving cloud, AI/ML, Salesforce, or workflow automation.
• Strong understanding of software engineering processes, architecture fundamentals, and integration patterns.
• Experience working with cross-functional teams including architects, developers, QA, DevOps, and data/AI teams.
• Excellent skills in project planning, sprint management, RAID tracking, and stakeholder communication.
• Strong command of SOW/MSA interpretation, scope control, and change management.
• Experience with Agile/Scrum, JIRA, Confluence, and project reporting tools.
• Exceptional communication, negotiation, and client‐facing skills.

Preferred Qualifications

• Experience delivering projects involving Salesforce (SFMC, Sales/Service Cloud), AI/ML, or DSL-driven automation.
• PMP, CSM, SAFe, or equivalent certifications.
• Background in IT services, consulting, or multi-vendor delivery environments.
• Experience managing distributed teams across onshore/offshore models

Key Skills

Education

Any Graduate