Description

Job Responsibilities include:

Lead the data and reporting workstream for a large-scale contact center migration, ensuring successful delivery of business and technical objectives.

Design, document, and manage end-to-end data flows, reporting structures, and data architecture to support business continuity during platform transitions.

Coordinate project plans, timelines, stakeholder communications, change management activities, and status reporting across cross-functional teams.

Develop and execute data validation, testing, and quality assurance processes to ensure data integrity and accurate reporting between legacy and new platforms.

Collaborate with business, technology, and reporting teams to define reporting requirements, reporting semantics, and data governance standards.

Support enterprise data warehouse initiatives by analyzing business reporting needs, maintaining technical documentation, and driving enhancements to reporting and analytics capabilities.

Required Qualifications:

Bachelor’s degree in information technology, Computer Science, Data Analytics, Information Systems, or a related field.

8-10 years of experience in Technical Project Management, Data Architecture, and enterprise-scale data/reporting initiatives.

Strong experience with enterprise data warehousing, business reporting, change management, testing coordination, and stakeholder communication for large-scale technology migration projects.

Proficiency in data and reporting technologies such as SQL, Snowflake, AWS, Tableau, and experience supporting complex platform migrations within large enterprise environments

Key Skills

Education

Any Graduate