Description

Oversee third-party IT support and coordinate network, server, and security operations for factory systems.

This role is hybrid.

Responsibilities

• Coordinate third-party IT support personnel, ensuring service quality and compliance with IT policies and factory safety requirements.
• Act as the primary on-site IT contact for factory stakeholders, bridging communication with remote global teams across network, storage, and application domains.
• Manage tier-3 escalations for network connectivity, server issues, and production tool failures.
• Support day-to-day operations including user provisioning, hardware/software deployment, patch management, and incident resolution.
• Maintain factory systems, MES, and ERP applications while ensuring cybersecurity compliance and audit readiness.

Required Skills

• 5+ years of experience in networking, covering LAN, WAN, cabling, firewalls, and TCP/IP routing.
• Proficiency in troubleshooting TCP/IP, DNS, DHCP, and routing issues.
• Experience managing Windows and Linux/Unix servers, including OS patching, endpoint protection, and system monitoring.
• Knowledge of server virtualization, storage, and security audit compliance.
• Ability to handle urgent tier-3 escalations and coordinate with global IT teams.
• Experience with IT asset management, documentation, and vulnerability remediation.
• Minimum 10+ years of total professional experience.
• Any Graduate degree.

Key Skills

Education

Any Graduate