Description

Key Responsibilities

• Design and map end-to-end business journeys across diverse stakeholder groups including farmers, agents, cooperatives, buyers, input suppliers, and financial institutions
• Conduct end-to-end workflow discovery and operating model analysis
• Validate real-world behaviours, operating models, and economic viability of proposed solutions
• Identify and mitigate adoption risks beyond standard product capability definitions
• Drive solution experimentation beyond current product boundaries
• Map alternative journey designs to better achieve intended outcomes and measurable business results

Required Skills

• User Behaviour Analysis and UX/User Journey Design
• End-to-end business journey mapping and operating model analysis
• Product management and customer discovery methodologies
• Adoption risk identification and mitigation strategies
• Stakeholder management across complex, multi-party ecosystems
• Proficiency with prototyping/presentation tools such as Figma

Preferred Skills

• Experience in growth or emerging market segments
• Background in solution design spanning product and UX disciplines
• Ability to assess economic sustainability and scalability of user-facing solutions

Key Skills

Education

Bachelor's degree