Description

Lead the Customer Support Data Modernization Program, a complex, multi-phase redesign to create a unified, scalable, and AI-ready data platform.

Responsibilities

• Translate strategy into execution by developing an end-to-end program plan and structured roadmap with clear milestones, dependencies, and deliverables.
• Drive cross-functional alignment by working closely with engineering, data, and analytics teams on requirements, design decisions, and delivery timelines.
• Manage program governance and cadence, establishing structured updates, tracking progress, monitoring risks, and proactively resolving blockers.
• Oversight the data transformation aspects, including migration from legacy systems to new architectures.

Required Skills

• 12+ years of experience managing large-scale enterprise data transformation or modernization programs.
• Proven track record in complex, cross-functional environments.
• Deep understanding of data management, data warehousing, and data lake concepts.
• Strong grasp of data modeling practices and the specifics involved in data transformation.
• Experience with SQL is a plus.

Preferred Skills

• Hands-on experience with specific data management tools or programming languages beyond SQL.

Key Skills

Education

Any Gradute