Key Responsibilities

Technical Project Management

Lead planning, scheduling, execution, and delivery of technical projects and operational initiatives.

Facilitate stand-ups, planning sessions, risk reviews, status meetings, and retrospectives as appropriate.

Define scope, milestones, dependencies, owners, and success criteria, and maintain clear project plans and documentation.

Track progress, risks, issues, decisions, and action items; escalate blockers and drive timely resolution.

Communicate status, impacts, and next steps clearly to technical teams, business stakeholders, and leadership.

IT Liaison and Production Change Support

Serve as the primary coordination point between IT infrastructure, operations, security, and application teams.

Review proposed infrastructure, cloud, platform, network, operating system, database, and security changes.

Analyze proposed changes to determine their impact on production applications and business operations.

Perform checks before and after each change to ensure production applications continue to work as expected. Coordinate reviews, timing, communication, monitoring, and rollback plans.

Support incident coordination, troubleshooting, root cause analysis, and follow-up actions when infrastructure changes affect production services.

Promote consistent change-management practices and complete, audit-ready documentation.

Required Qualifications

Excellent communication is a key requirement. Must be able to explain technical information clearly, lead discussions, and keep technical teams, business partners, and leadership aligned.

Experience in technical project management, IT operations, infrastructure, or production support.

Ability to manage project scope, schedules, dependencies, risks, issues, and communication.

Basic knowledge of cloud and IT infrastructure and how changes may affect production applications.

Experience with change management, impact reviews, testing, implementation planning, or production support.

Ability to explain technical risks, impacts, decisions, and actions clearly.

Strong organization, problem-solving, and communication skills.

Ability to work well with IT, infrastructure, security, operations, vendors, application teams, and business partners.

Preferred Qualifications

Scrum Master, PMI-ACP, PMP, SAFe, ITIL, or similar project, Agile, or service-management certification.

Experience leading Agile or hybrid delivery teams and facilitating Scrum ceremonies.

Familiarity with AWS or other cloud environments and services such as compute, containers, load balancing, monitoring, identity and access management, databases, serverless services, and storage.

Experience with change-control processes, infrastructure operations, production readiness reviews, incident management, or regulated environments.

Familiarity with tools such as Jira, Azure DevOps, ServiceNow, or Confluence