Description

You will lead complex contact center programs, combining technical oversight with strong executive stakeholder management.

This role is on-site.

Responsibilities

• Lead end-to-end delivery of contact center initiatives and customer experience programs.
• Engage senior executive client leadership to align technical solutions with business goals.
• Manage matrixed teams and coordinate cross-functional dependencies effectively.
• Communicate project status, risks, and technical requirements confidently to all stakeholders.

Required Skills

• 10+ years of experience in project or program management.
• Minimum 5 years of specific experience in contact center or customer experience domains.
• Strong technical acumen to understand and guide technical implementations.
• Proven ability to operate independently and manage senior-level relationships.
• Experience managing complex, matrixed organizational structures.

Preferred Skills

• PMP or Agile Scrum certification.

Key Skills

Education

Any Gradute