Description

Summary

The Retail IS&T - GSE PMO & LMS team builds the technology powering Apple s global retail experience. As a Technical Program Manager, you ll drive programs spanning server-side services, native iOS applications, and data platforms while serving as a Scrum Master, Agile execution lead and Program manager for cross-functional engineering teams delivering to 500+ stores worldwide.

Key Responsibilities

Program & Delivery Management Program Execution Own end-to-end delivery of multi-team programs across the retail technology stack: backend services, native mobile clients, and data infrastructure.

Technical Depth Engage meaningfully with Java/J2EE service architectures, native app, and database design understanding to anticipate risks, ask the right questions, and facilitate informed trade-off decisions.

Service-Layer Coordination Drive programs involving RESTful APIs, microservices, middleware, messaging systems, and integration layers built on Java/J2EE understanding deployment models, scalability concerns, and SLA implications.

iOS Client Delivery Coordinate native iOS app releases for retail-facing tools, partnering with SwiftUI engineers on feature timelines, OS compatibility, and MDM distribution.

Data & Database understanding Navigate relational database schemas (Oracle) understanding, understand query performance implications.

Release & Launch Management Orchestrate phased rollouts across 500+ stores, managing feature flags, server-side toggles, iOS app versioning, and database migration sequencing.

Scrum Master & Agile Execution Agile Facilitation

Serve as Scrum Master for one or more engineering teams, running sprint planning, daily stand-ups, sprint reviews, and retrospectives with discipline and efficiency.

Backlog Health Partner with Product Owners to maintain a well-groomed, prioritized backlog , ensuring stories are clearly defined, estimated, and have acceptance criteria before entering a sprint.

Sprint Commitment & Velocity Track team velocity, protect sprint commitments from scope creep, and use burn-down/burn-up data to forecast delivery with confidence.

Impediment Removal Identify and aggressively remove blockers whether they re cross-team dependencies, environment issues, unclear requirements, or organizational friction.

Team Health & Continuous Improvement Foster a psychologically safe environment where engineers surface problems early. Run actionable retrospectives that produce measurable process improvements, not just conversation.

Agile Coaching

Guide teams toward mature Agile practices without being dogmatic adapt frameworks Scrum to what actually works for the team s context and delivery cadence.

Stakeholder Shielding Buffer the team from mid-sprint interruptions and ad-hoc requests, channeling them through proper prioritization mechanisms.

Qualifications:

Minimum: 4+ years in technical project /program management or engineering project / program management within a software organization 2+ years serving as Scrum Master or Agile lead for engineering teams (not just ceremony facilitation actual impediment removal and delivery ownership) knowledge understanding of Java/J2EE ecosystems Spring Framework, application servers, RESTful service design, and micro-service patterns Familiarity with iOS native development SwiftUI, Xcode build/release pipelines and mobile app lifecycle management Understanding of relational databases schema design, indexing, query optimization, migrations, and replication/failover strategies Experience managing programs with 3+ engineering teams shipping production software concurrently

Preferred: CSM, PSM, or SAFe certification (Certified ScrumMaster, Professional Scrum Master, or SAFe Agilist) Understanding / experience of AI program delivery and enterprise roll out Hands on software engineering background Experience with Agile tooling at scale (Apple Radar or Jira, workflow configuration, dashboards, reporting) Familiarity with CI/CD for both server-side deployments and iOS app distribution Experience coordinating API versioning and backward-compatibility across Native apps and server releases Experience running Agile at scale PI Planning, cross-team synchronization, dependency boards

Technical Domains :

Layer Technologies & Concerns Backend Services Java/J2EE, Spring Boot, micro- services, REST API iOS Native SwiftUI, OS compatibility Data & Storage Oracle Infrastructure CI/CD

Key Skills

Education

Any Graduate