Description

You will manage service delivery coordination and client relationships to ensure technical services meet agreed standards.

Responsibilities

• Coordinate with technical teams to ensure timely and efficient service delivery.
• Act as the primary point of contact for clients, resolving queries and concerns.
• Monitor service performance by analyzing metrics and implementing process improvements.
• Maintain accurate service records, incident reports, and performance documentation.
• Plan team workloads by assigning tasks based on member qualifications and skill sets.
• Prioritize incidents and urgent changes while managing standard changes and project work.

Required Skills

• 5+ years of experience in infrastructure delivery services and infrastructure technologies.
• Deep understanding of service delivery processes and performance metrics including SLAs, OLAs, and KPIs.
• Proven ability to manage customer relationships and resolve technical issues.
• Experience in work planning, task delegation, and resource allocation.
• Strong communication skills for reporting to both clients and management.
• Ability to write and maintain work instructions to ensure reproducible processes.
• Competency in prioritizing high-priority incidents and urgent changes within a managed operations environment.

Education

• Any Graduate

Key Skills

Education

Any Gradute