Technical Service Manager

Manage service delivery, project transitions, and stakeholder relationships for a 12-month engagement.

Responsibilities

• Act as Transition Manager during the project transition phase.
• Manage overall relationships with PWAs, including contract, budget, and performance oversight.
• Lead and manage both onshore and offshore delivery teams.
• Monitor, report, and manage SLA and KPI metrics.
• Handle escalations, risk management, and service improvement planning.

Required Skills

• 5+ years of experience in technical service management or delivery roles.
• Proven experience managing SLA and KPI reporting.
• Experience working with PWAs.
• Ability to manage distributed onshore and offshore teams.
• Strong background in risk management and escalation handling.
• Experience overseeing project budgets and contracts.
• Bachelor's degree or equivalent graduate qualification.

Preferred Skills

• Experience with technical service management tools.