Technical Services Engineer, Cloud

You will advise customers on cloud strategies and troubleshoot technical issues while documenting solutions to improve team efficiency.

Responsibilities

• Translate technical concepts into accessible terms to help customers install and use applications effectively.
• Troubleshoot technical problems across various environments and advocate for user needs with product management.
• Share technical knowledge with peers through one-on-one conversations, training sessions, or workshops.
• Document solutions in the knowledge base to increase efficiency across departments.

Required Skills

• 5+ years of experience in technical roles.
• Solid fundamentals in Linux and networking.
• Knowledge of Amazon Web Services (AWS) or other major cloud providers.
• Proficiency with MongoDB, MySQL, or other database technologies.
• Ability to diagnose and troubleshoot problems across various environments.
• Excellent written and verbal communication skills.
• Any Graduate degree.

Preferred Skills

• Industry certifications such as RedHat Certified Engineer or AWS Certified Solutions Architect.
• Fluency in Spanish, Japanese, or Mandarin.
• Previous application support experience.