Description

Provide technical expertise and support for large-scale customer deployments in public and private clouds.

Responsibilities

• Troubleshoot and support customer deployments, application workflows, and workloads across the software stack.
• Own and track customer issues through the ticket tracking system, resolving cases across all severity levels.
• Collaborate with engineering teams to analyze logs, reproduce issues, and develop resolution strategies.
• Participate in pre-sales calls and assist with customer installations during POC and production phases.
• Document technical knowledge via internal and customer-facing FAQ and KB articles.

Required Skills

• 2-4 years of experience in customer-facing technical support or Site Reliability Engineering (SRE).
• Working knowledge of Kubernetes, OpenShift, Tanzu, or VMware container solutions.
• Experience with AWS, Azure, or other related cloud technologies.
• Bachelor's Degree in a technical field or equivalent related technical experience.
• Ability to triage complex issues and escalate to appropriate engineering groups.
• Fluent English with clear verbal and written communication skills.

Preferred Skills

• Certified Kubernetes Administrator (CKA) certification.
• Experience with DevOps tools such as Ansible, Chef, Puppet, or Terraform.

Key Skills

Education

Bachelor's Degree in a technical field