Description

You will serve as the Tier 3 escalation point for complex product and network protocol issues.

Responsibilities

• Resolve intricate installation, operation, and compatibility concerns via phone and email.
• Troubleshoot hardware and software failures to recommend corrective actions.
• Recreate and isolate issues within a dedicated lab environment.
• Document recurring technical problems to inform product development and quality programs.

Required Skills

• 5+ years designing, deploying, and troubleshooting network protocols.
• Deep knowledge of BGP (RFC 4271), OSPFv2, OSPFv3, MPLS, and VXLAN.
• Expertise in IPv4/IPv6, VLAN (IEEE 802.1Q), VRF, and VRRP/VARP.
• Hands-on experience with AAA/RADIUS/TACACS, ACL, ARP, DHCP, and SNMP.
• Working knowledge of 1G/10G Ethernet, LACP, LLDP, and MACSec.
• Understanding of STP/RSTP/MST, IGMP, PIM, QoS, and NAT.
• Proficiency with tcpdump, Wireshark, or IXIA for troubleshooting.
• Strong analytical and technical communication skills for dynamic customer environments.

Preferred Skills

• Programming or scripting experience in C++, Java, Python, Perl, JavaScript, or shell.
• Prior TAC experience and relevant industry certifications.

Key Skills

Education

Any Graduate