Description

Responsibilities:

• Analyze and investigate technical issues using SQL and data analysis techniques.
• Troubleshoot complex operational and interoperability issues across messaging platforms.
• Collaborate with Engineering, Product, and external partner teams to communicate issue severity and impact.
• Provide actionable feedback and coordinate timely issue resolution.
• Escalate critical issues as needed while ensuring effective stakeholder communication.
• Manage multiple priorities in a fast-paced environment.
• Support technical operations and contribute to continuous process improvements.

Experience:

• Experience in Technical Solutions Engineering, Technical Solutions Consulting, Technical Account Management, QA Management, Carrier Operations, Wireless Telecommunications, OEM Partner Support, or a related technical field.
• Strong experience with SQL, data analysis, issue investigation, and technical troubleshooting.
• Proven ability to work cross-functionally with technical and business stakeholders.
• Experience managing multiple priorities and delivering solutions in a collaborative environment.

Skillsets:

• SQL
• Data Analysis
• Technical Troubleshooting
• Issue Investigation
• Stakeholder Management
• Technical Communication
• Cross-Functional Collaboration
• Analytical Problem Solving
• Issue Escalation and Resolution
• Android Messaging Platform Knowledge (preferred)

Key Skills

Education

Bachelor's degree