Description

You will serve as the primary technical point of contact for customer issues.

Responsibilities

• Respond to customer product inquiries via phone or email.
• Resolve customer concerns related to installation, operation, maintenance, or product compatibility.
• Troubleshoot problems within hardware equipment and software applications, recommending corrective actions.
• Document customer communications and recurring technical issues for product quality and development.

Required Skills

• Minimum 4-8 years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
• Working knowledge of networking industry products and protocols.
• Experience with troubleshooting tools like IXIA, tcpdump, or Wireshark.
• Strong comfort level with Linux.
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, Shell).
• Ability to resolve technical issues across hardware and software domains.

Key Skills

Education

Any Gradute