Lead the design and delivery of ServiceNow automation solutions, managing the full lifecycle of custom applications and integrations.
Responsibilities
Design and develop large custom applications and automation workflows within ServiceNow.
Create technical visions and define roadmaps for custom workflow automation and system integrations.
Coordinate integrations between CMDB, Asset Database, ITSM, ITOM, billing, and ordering systems.
Manage the complete lifecycle of custom automation apps, from requirement synthesis to testing and implementation.
Promote governance for data models, data integrity, coding standards, and development processes.
Required Skills
7+ years of extensive design and development experience with ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), or Event Management.
7+ years of experience using Shell, Perl, Python, or Java scripting.
7+ years of experience optimizing ServiceNow data models and structures.
7+ years of experience translating complex customer requirements into integrated technical solutions.
7+ years of experience defining product visions and detailed technical roadmaps.
Proven ability to enforce coding standards and manage data model integrity.
Strong troubleshooting skills and attention to detail.
Preferred Skills
7+ years of experience working in cross-functional teams with diverse technical disciplines.
7+ years of experience with IT infrastructure operations.