Description

You will provide technical support to end-users, managing service requests and incident resolution.

This role is on-site.

Responsibilities

• Handle service requests via phone or email and log them in the ticket management tool.
• Diagnose incidents, resolving them directly or escalating to internal teams.
• Follow up on the processing status of all assigned requests and incidents.
• Collaborate on implementing procedures to improve service desk operations.
• Manage other requests assigned by management based on your professional skills.

Required Skills

• 3 to 5 years of relevant experience in technical support.
• Strong understanding of computer software.
• Basic knowledge of IT and Telecom networks.
• Familiarity with basic supporting tooling and standard processes.
• Good working knowledge of ServiceNow, Windows, Office365, and Adobe.
• Diploma level 'Baccalaureate (technical)' to Bac+2 or equivalent education.

Key Skills

Education

Any Gradute