Description

You will provide end-user technical support for field staff across the Salem District, ensuring seamless operation of hardware and software systems.

Responsibilities

• Troubleshoot and resolve hardware and software issues for desktop and laptop computers.
• Manage and administer wireless devices and desktop hardware configurations.
• Document and track all issues using help request tracking and reporting tools.
• Support field staff with new technology adoption and daily device functions.
• Resolve customer concerns through effective problem management and timely escalation.

Required Skills

• 4+ years of professional experience in technical support.
• Extensive experience with Windows operating systems.
• Proficiency with Microsoft Desktop products, including SharePoint, MS Office Suite, and MS Teams.
• Proven ability to troubleshoot complex hardware and software issues.
• Experience using help request tracking and reporting tools.
• Strong verbal and written communication skills for interacting with individuals and groups.
• Demonstrated customer service skills with a customer-first approach.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree